Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
REFUND (IF APPLICABLE)
Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or on 01027004438.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: M-Design for Manufacturing Plastic Products, 26 Mohamed El Makrefy Street, 2nd Floor, C, Cairo, 12345, Egypt. If you need to exchange an item without ny defects or damage the customer should pay for return shipping.
To return your product, you should mail your product to: M-Design for Manufacturing Plastic Products, 26 Mohamed El Makrefy Street, 2nd Floor, C, Cairo, 12345, Egypt. Please contact us beforehand at email@example.com or on 01027004438.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
For orders over 3,000LE, the customer is required to pay a deposit or the full amount via Vodafone Cash (01001312117) or Bank Transfer before the order is shipped.